FAQ
Frequently Ask Questions
General Inquiries
Common Questions About Pearlstone Services
We understand that clients may have questions before beginning their fashion journey with us. Here are answers to some of the most common questions about our services, consultations, and design process.
We offer bespoke tailoring for women, men, and children, along with ready to wear collections and occasion outfits.
Yes. Consultations help us understand your style preferences and measurements before creating your garment.
The timeline varies depending on the design and fittings required, but we will always provide a clear estimate during consultation.
Yes. We create outfits for weddings, celebrations, events, and other special moments.
Yes. You may bring your preferred fabric, or you can select from fabrics available in our studio.
Yes. Our ready to wear pieces are designed with the same attention to detail and style as our bespoke garments.
Yes. We create bespoke outfits for women, men, and children.
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Payment Questions
Frequently Ask Questions
We accept secure online payments as well as other approved payment options shared during consultation.
Yes. A deposit is usually required to begin the design and tailoring process.
The remaining balance is typically required before final delivery or collection of your garment.
Depending on the order, installment arrangements may be discussed during consultation.
Yes. A payment confirmation and order summary will be sent once your transaction is completed.
Due to the custom nature of bespoke garments, payments are generally non refundable once production has started.
Yes. We use secure payment systems to protect all transactions made through our website.
Yes, we ship both locally and internationally. Shipping fees and delivery timelines are calculated at checkout or shared during order confirmation.
Absolutely. Many of our designs can be made in alternative colours or fabrics depending on availability. Custom options are discussed during consultation.
Yes. Minor size adjustments or alterations can be arranged to ensure your outfit fits perfectly.
Yes. Selected pieces from our collection can be modified to suit your style, size, or preferred details, depending on the design structure.
In rare cases where delays occur, our team will notify you immediately and provide an updated delivery timeline.
You can reach us through the contact form, email, or social media channels, and a member of our team will respond as soon as possible.